Shipping
- My shop proudly ships internationally!
- Orders are shipped via Canada Post from Nova Scotia.
- Delivery time: Please allow 14–21 business days from the date of order to delivery.
- Once your order is shipped, you will receive an email with the tracking number.
Order Cancellations
- Cancellations are accepted within 24 hours of purchase. Please contact me within this timeframe to request a cancellation.
Returns and Exchanges
- All sales are final, with the exception of orders damaged during shipping.
- Buyers are welcome to contact me at yuliiakhovbosha@gmail.com if there are issues with an order, and I will work to resolve them.
Damage During Shipping
- In the rare case that your order is damaged during shipping, you are eligible for a full refund or replacement.
- To process this claim, you must retain and provide all original packaging for inspection by the shipping carrier.
Customs and Import Taxes
- Buyers are responsible for any customs duties or import taxes that may apply.
- Delays caused by customs are beyond my control.
- Please include your phone number with your order to assist the carrier in case they need to contact you.
- Ensure your country does not restrict the import of the materials used in my work. Any additional costs resulting from orders being rejected at your border are the buyer’s responsibility.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through my website or other platforms like Etsy.
Information I Collect
To complete your order, I require certain details such as:
- Name
- Email address
- Postal address
- Payment information
- Product details
You may also provide additional personal information (e.g., for custom orders) when contacting me.
Why I Need Your Information
I use your information to:
- Fulfill orders and provide customer support.
- Comply with legal obligations.
- Improve my services.
Information Sharing
I only share your information with:
- Service providers (e.g., delivery companies).
- Legal authorities, if required.
Data Retention
I retain your data only as long as needed for business or legal purposes.
Your Rights
If you reside in certain territories, including the EU, you may have rights to access, change, or delete your personal data. Contact me at yuliiakhovbosha@mail.com to make such requests.
- I accept custom orders. To order an item made specially for you, please, contact me directly via the contact form or e-mail at yuliiakhovbosha@gmail.com
- It is important for you to provide me with info regarding the main idea, details, materials, budget, deadline, etc.
- Kindly note that I don’t accept all custom orders.
- A 100% prepayment for all custom orders is required.
Here are some general instructions. In case an item requires any special maintenance and care, I will specify it separately.
Polymer Clay
Polymer clay items are thin but durable and flexible. Although, there are few tips for your consideration:
- To clean a polymer clay item use a dry brush or a slightly wet napkin.
- Avoid long contacts with water. If your item got wet, you should let it dry to restore its properties.
- Polymer clay items get fragile if the temperature is below 0°C (32°F). You should be gentler while using them. Give your items 15-20 minutes to restore its flexibility after being at low temperatures.
- It is recommended to store polymer clay accessories in separate boxes.
- Do not put your polymer clay items under pressure.
Silver
- Avoid direct contact with perfume, body lotions, hair sprays or other chemicals.
- Remove your jewelry before going to bed.
- Aviod direct sunlight, heat or cold, especially stay away from humidity.
- Remove jewelry when bathing, showering or swimming.
- Remove jewelry when participating in physical activities, e.g. cleaning/gardening.
- Clean the jewelry after each use and occasionally wipe with a soft cloth.
– Jewelry should be stored away separately in an air-tight jewelry box.
Ceramics
- To retain the quality of your piece and ensure longevity, hand-washing is recommended.
- Avoid dishwashers and microwaves.
- Avoid moving items between extreme hot or cold environments such as an oven or freezer, as this could cause thermal shock and result in fragility and cracking and/or breakage.