- Worldwide shipping is available.
- The shipping is free.
- !PLEASE NOTE, due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may arrive after the original estimated date!
- Here are a few main shipping destinations with AVERAGE delivery time:
– U.S. – 10-21 days
– U.K. and Europe – 10-21 days
– Canada – 15-35 days
– Asia – 10-28 days
– Australia, New Zealand, Oceania – 20-45 days
– Africa – 14-35 days
– South America and other countries – 14-45 days
- EXPRESS SHIPPING is available for all destinations.
- If you need your order to be shipped before a specific date, please contact me before ordering to clarify the details and delivery time. Otherwise, read the Refund Policies.
- Each of my products has its shipping deadline, but I always try to ship as soon as possible.
- All my customers are provided with a tracking number for their orders.
- I ship via Ukrainian UkrPoshta, DHL Express, and other expedited delivery services.
- All the parcels are packaged carefully and accurately.
- You are responsible for any extra fees and taxes charged due to your country’s legislation.
- Please contact me if you haven’t received your parcel within 45 days.
- In case you didn’t pick up your package from the post office and it was returned to me, you have 2 options: I would send the order again after the customer pays for repeated shipping or I would refund the price excluding shipping costs.
Coming Soon
- I accept custom orders. To order an item made specially for you, please, contact me directly via the contact form or e-mail at yuliiakhovbosha@gmail.com
- It is important for you to provide me with info regarding the main idea, details, materials, budget, deadline, etc.
- Kindly note that I don’t accept all custom orders.
- A 100% prepayment for all custom orders is required.
- Kindly contact me directly (via the contact form or e-mail yuliiakhovbosha@gmail.com) before any cancelations, exchanges and returns.
- Cancelations should be requested within 2 days of purchase.
- Please, contact me in case of any refund or exchange issues.
- The order can be returned within 14 days after delivery according to the tracking number. You have to ship items back to me in these 14 days and I will refund your money as soon as I receive the order back. The item for return should be unused and has all the original features, including the packaging.
- If the product is in an inappropriate condition due to my fault, I will refund the entire price and shipping. But you should provide the evidence (photos made just after the unpackaging).
- If you decided to make an exchange, please contact me within 14 days. I will accept your order back only in an unused condition and with the original package. The buyer pays for shipping.
- The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– Custom or personalized orders
– Digital downloads
– Items on sale
Here are some general instructions. In case an item requires any special maintenance and care, I will specify it separately.
Polymer Clay
Polymer clay items are thin but durable and flexible. Although, there are few tips for your consideration:
- To clean a polymer clay item use a dry brush or a slightly wet napkin.
- Avoid long contacts with water. If your item got wet, you should let it dry to restore its properties.
- Polymer clay items get fragile if the temperature is below 0°C (32°F). You should be gentler while using them. Give your items 15-20 minutes to restore its flexibility after being at low temperatures.
- It is recommended to store polymer clay accessories in separate boxes.
- Do not put your polymer clay items under pressure.
Silver
- Avoid direct contact with perfume, body lotions, hair sprays or other chemicals.
- Remove your jewelry before going to bed.
- Aviod direct sunlight, heat or cold, especially stay away from humidity.
- Remove jewelry when bathing, showering or swimming.
- Remove jewelry when participating in physical activities, e.g. cleaning/gardening.
- Clean the jewelry after each use and occasionally wipe with a soft cloth.
– Jewelry should be stored away separately in an air-tight jewelry box.
Ceramics
- To retain the quality of your piece and ensure longevity, hand-washing is recommended.
- Avoid dishwashers and microwaves.
- Avoid moving items between extreme hot or cold environments such as an oven or freezer, as this could cause thermal shock and result in fragility and cracking and/or breakage.